Frequently asked questions

Custom Orders

How sustainable are your products?


The majority of my handmade products use organic cotton fabrics or natural fibers. All organic materials are certified organic by Global Organic Textile Standards (GOTS) Fabrics used for all my handmade products are printed on demand (eliminating waste) using water based pigment inks and dyes tested as safe for use with infants and children. The print process is eco friendly, using almost no water, all fabric offcuts are either shredded and composted or used as stuffing for other products. You can read more about the sustainability practices of the fabric printer I work with on their website. In my own studio I use compostable and recycled packaging wherever possible. I am also working towards off grid living, with the hopes that in the near future my studio will be run entirely on solar power. From collecting rainwater for washing fabrics to using only the best eco friendly laundry detergents, I do everything in my power to reduce the impact my business has upon the earth.




Can you make this special thing for me?


I am happy to create custom orders. Get in touch if you would like a custom made quilt, cot sheets, blanket.... I make so many things and I'm happy to chat about how we can make your ideas happen. Please note that there are many custom listings in my shop for various items so please check them out first as it may save you some time. If the request is something I'm unable to make for you I may be able to refer you to another maker who can use my fabrics to make it! CUSTOM MADE FOR KIDS & BUBS Visit the Kids section of my shop. When shopping for items, please read the full description. It contains important info about fabrics, colours, sizes, order options.... HOW TO MAKE THE ORDER PROCESS EASY Before placing an order please make sure your email address & shipping address is correct, add me to your contacts. Stay in touch! Sometimes the ordering process requires me to confirm measurements or your colour choices so please don't shop & run. Check your emails a day or two after placing your order in case I am trying to get in touch with you! Within Australia your order will likely arrive 5-6 weeks after placing your order. I need my order faster. Can you make it within 2 weeks? The minimum turnaround time for custom orders is 4 weeks. If you live in Australia and need your order by a specific date, please contact me before checkout. There are order upgrades and faster shipping options available for some items. Muslin swaddles, quilts and custom cot sheets cannot be rush ordered. The custom printed fabric is not able to be printed faster. Check out the Ready to Ship section for discounted items that can ship immediately.




Do you do collaborations?


Absolutely! Perhaps you make and sell baby clothes and you'd like an exclusively illustrated fabric? I'd love to work with you! Please contact me so we can discuss the finer details. Make sure you include in your message as much info as you can about your proposed project and a link to your shop or website if you have one. Absolute confidentiality is assured. Please also read this page before you get in touch as many of your questions may be answered here on my website.




I have another question... how can I contact you?


Email is best and you will find my contact details here. I'm often online and check messages every day so you wont have to wait very long for an answer. If no reply is received after 3 days please check your junk mail folder!




How does the Handmade to Order process work?


Most of the handmade items available in my shop are made to order. They are not in stock and ready to send from my studio. When you place an order I have an outside company print the fabric for me (on demand, so only what is needed is printed) they then send the fabric to me (arriving in my studio approx 21 days later) I then do the sewing; a process which takes no more than a few days, then send the finished items to my customer.

The entire process from date of order to date of shipping usually takes 4-6 weeks though there are order upgrade options which speed up the production & shipping of the fabric supplies so I can get your order finished faster.
You'll find these options as 'Express Order Upgrades' at the bottom of the page in this section of my shop if they are available for the item you are interested in. Not all fabrics can be express printed. Eg: Duvet covers and Single sheets are made from a wide width Luxe Cotton Sateen produced on a very special printing machine - it takes extra time to create fabrics up to 295cm wide! Layby options are also available for terms of up to 6 weeks so by the time you have finished paying for your handmade items they will be ready to send!




If I send you a design can you print it or make items for my business?


No, I sell only my own designs on fabric, wallpaper and handmade homewares. I am happy to point you in the direction of some great print-on-demand companies and custom digital fabric printers where I get my designs printed and where you can potentially order your own printed materials. I also do not hire myself out as a seamstress. It's not a job I could take on in addition to all my other responsibilities. I'm sure you have found that good seamstresses are hard to find so if you do find some, treat them well! And please let me know where I can find them too... I could use an extra pair of hands to do the sewing side of things.





Shop Updates

What changes have been made to Thistle and Fox since COVID-19?


Production times are longer because the printing services I use to print my fabrics are also affected and taking longer to print a much higher volume of orders (everyone is dusting off their sewing machines now that they're at home all the time!) Shipping times are longer & impossible to predict. An item may arrive in Australia quite quickly and then sit in a sorting center for weeks before moving on to its final destination. Some orders have arrived ahead of schedule. Keep an eye on tracking and contact me if you have any worries or just send me a quick 'horray - it's here!' when it arrives safely. Express post & Rush order options are not possible at this time. I strongly suggest considering layby as a great option when ordering handmade items from my studio. More info about this below. Please add at least 2 weeks to the production and shipping times noted in my shop. Any questions, please get in touch. Thankyou for your patience and support (especially at this difficult time)





Production & Shipping

How long will it take for my order to arrive?


This depends on what you have ordered and which location the order will be shipped to. Please read the full description of items & allow plenty of time when ordering gifts as your order may have a long production time before it can be shipped. Only Ready to Ship items can be heading your way within a few days.
MADE TO ORDER | 5-10 day production time
➤ Fabric
➤ Gift wrap

MADE TO ORDER | 4-6 week production time
➤ Cushion Covers
➤ Tote Bags
➤ Baby Play Mats & Quilts
➤ Cot & Bassinet sheets
➤ Change pad covers & baby blankets
➤ Can't find what you're looking for? Ask me if I can make it for you




Where do you ship to?


AUSTRALIA I ship via Australia Post and generally use registered post or express post parcel to ship most handmade items. Within Australia, your order may arrive: NSW 2-4 days QLD 3-7 days VIC 3-6 days TAS 5-7 days SA 5-7 days WA 5-7 days NT 7 days ** Update May 2020 ** Please add at least 7 business days to the estimated times above & please note these shipping times DO NOT include the production time for the item you are ordering - see individual items for details about production times & where they ship from. INTERNATIONAL International orders are welcome. ** Update May 2020 ** Some countries are not possible to ship to at this time as all international parcels must be sent with tracking and will require a signature on delivery. These services may not be available for your location at this time. However, many of my items (fabrics & wallpaper) are produced in the USA. Please shop for my designs via Spoonflower & Roostery. Shipping cost is difficult to estimate given the many items I have available and the various international shipping options. Before placing your order please contact me with details of what you would like to order + your location and I will reply with a shipping quote, thankyou! SHIPPING & PRODUCTION TIMES Allow 2-4 weeks shipping time for orders travelling from Australia. Depending on where you are located and the local shipping services of your country your order may arrive at your address or be awaiting collection at your local post office. Please check the tracking info and contact me with any questions. Any applicable customs fees are the responsibilty of the buyer. ➤ The shipping options you see available in your shopping cart are determined by where you are located. Some items cannot ship to certain countries. Please make sure you choose the shipping option that corresponds to the items in your cart. If you select the incorrect shipping option during checkout and I am unable to reach you via email within 48hrs your order will be cancelled and refunded.





Where & How to Buy

Can I buy from you in person?


Local shoppers can visit me at various handmade markets on the Mid North Coast of New South Wales. The next market I'll be visiting is the Made With Love Markets in Coffs Harbour at the Park Beach Plaza Level 1 Carpark. At least once a year, I open up my studio for a 'High Tea' party and private art shows where you can take a peek at all I've been working on in my studio, try on my handmade jewelry and get a closer look at some of the fabrics I've designed. Studio Open Days for 2020 will be posted online soon. To make sure you receive an invite, join my mailing list.




Do you sell your products wholesale?


Thistle and Fox is a micro business. Handmade. One woman. No staff. The majority of the items I create are bespoke or made to order one at a time. I use my own fabric designs printed on demand by small printing companies both in Australia and the USA. There's nothing mass produced or manufactured from Thistle and Fox. Because there's a limit to what one person can accomplish in a day I have only a small number of items available for wholesale ordering and my pricing reflects the craftmanship and the quality of the materials that go into creating each item individually to order. I can accommodate wholesale orders of cushion covers, tote bags, tea towels and baby blankets. All other handmade items are much more labour intensive and require far more materials. You are welcome to contact me to discuss wholesale ideas but please take note of the following information first: WHOLESALE





Fabrics

Who illustrates all these designs? Who makes your products?


Me! I'm Lauren. The one woman sewing factory and fabric designer of Thistle and Fox. When you send an email to Thistle and Fox, I'm the one who reads it, writes and sends a reply. When you place an order for something handmade, I'm the one who makes it and sends the parcel to you. When you purchase my fabrics you are supporting an independent designer and maker, so thank you from the bottom of my heart. Illustration, design and making are my passions. When I read feedback and see the wonderful photos from customers who are loving using their handmade products from my little business I could not be happier! You can read more About me and follow me on instagram @thistleandfox for a behind the scenes look at Thistle and Fox.




Where are your fabrics printed?


The majority of my fabrics are created in the United States by Spoonflower. They are available on a stunning range of natural fibre fabrics and eco friendly textiles, custom printed on demand. If you are located in Australia, Europe or the UK, your fabric will be printed on demand in Berlin by Spoonflower. You can learn more about the fabric printing process & eco friendly practices on the Spoonflower website. ​​For a full list of the types of fabric available on my website and printed by Spoonflower, please take a look at the Choosing Materials page There is a new section of my shop for fabrics Printed in Australia. I will soon have other fabrics available for sale from a custom fabric printer in the UK. Free shipping does not apply for fabric produced by these printers.




Do you have any fabric in stock in your studio?


Sorry, no. ALL fabric in my shop is printed on demand. This means there's no waste which is better for the environment and the design can be customized (design scale, orientation, colours) so it will be perfect for its intended use. With a portfolio of over 2000 designs and more than 20 choices of materials to be printed on, I could not possibly keep them all in stock in my little studio. Need a customization or want to order a design from my portfolio that you don't see in my shop? Get in touch.




How sustainable are your fabrics?


By offering my designs as printed on demand rather than selling fabric 'off the roll' there's no need for warehousing and there's no pre-consumer waste as only what is ordered is printed. The majority of the fabrics I prefer to work with are made from organic cotton or sustainably sourced natural fibers such as linen. All organic materials are certified organic by Global Organic Textile Standards (GOTS). Organic Cotton Knit, Organic Cotton Sateen and Organic Cotton Double Gauze (Muslin) are some of my favourite materials to use in my own sewing projects. Fabrics are printed on demand using water based pigment inks and dyes tested as safe for use with infants and children (Oeko -Tex 100 certified). The digital printing process is eco friendly, using almost no water, any fabric offcuts are either shredded and composted or used as stuffing for other products. You can read more about the sustainability practices of the fabric printers I work with on the Spoonflower website and on the Next State Print website.




Can I sell items I've made using your fabrics?


Yes, of course you can! You are buying fabric from an indie designer but its just like buying fabric from any store (only much much better!), its yours to use as you wish for any project, either for yourself or for your shop.

I always appreciate a mention as the print designer (though its not a requirement!) and I really love to see what you create when using my fabrics so get in touch with a pic or link to your finished projects or products online.
Discovering a photo of my fabrics being used is a highlight of my day!




Can I get a pattern I like in another colour? Can you change the scale of the design for me?


Yes to both! ​I am happy to make simple adjustments to background colors or the scale of any of my existing designs.* You'll need to contact me before checkout so I can make these changes for you before the fabric order is placed as it automatically goes into production when ordered via the Spoonflower site. When contacting me please include in your message: the name of the design ( a link to the design is even better!) your color preference or tell me how large or small (in inches or centimeters) you need the design to be. For example: "I'd like to order 2 yards of the 'White Pony on Mint' with a baby pink background and I need each pony to be 1 inch wide." * There is no charge for small changes to scale or background colour. For more extensive changes there may be a small fee to cover my time. Please get in touch if you're unsure.




I'm not sure which material to choose... can you help?


Detailed info about each material is located on the Choosing Materials page. Materials are divided into Wovens & Knits, or Fabrics Printed in Australia. If shopping for fabrics printed in Australia please note that you need to choose the FABRIC shipping option during checkout. Postage is charged according to the approximate weight of the fabric in your cart. I always recommend ordering a swatch first if you would like to feel what a material is like and to see how the colours will look when printed on a particular base material.




Do you print specialty fabrics? Waterproof, upholstery, outdoor, light blocking?


The short answer, yes. I can have my designs printed on a large range of specialty fabrics printed in London, UK. I am happy to create custom orders. Contact me Include the details of what you would like and I can create a printing and shipping quote for you. Let me know your shipping address (state/county, postcode, country), which fabric print/s would you like? Printed on what type of fabric? or what will you be using the fabric for? This will help me provide a complete answer for you quickly. Thankyou




Can I buy your fabric at wholesale prices?


I would love to be able to offer competitive wholesale prices for my fabrics... unfortunately I'm still quite a tiny fish in an enormous pond. If you would like to order larger quantities of my fabrics, I am happy to make a special listing for you here on my website. Custom printed fabric costs alot to produce (more than 90% of the retail price you pay is the printing cost) As a designer I receive 10% minus the cost of processing your payment via my website. I do not manufacture my own fabrics or print in bulk for my own use so all wholesale orders are custom printed on demand just for you and ship directly to you from the printer - all fabric orders placed in my shop and all fabric printed for my own use is produced in this way. FABRIC WHOLESALE is possible at the following rates: ✔ BULK ORDERS of 20+ yards or metres For fabric printed in the USA via Spoonflower (shipped worldwide) 10% off orders of 20+ yards of fabric 15% off orders of 50+ yards of fabric 20% off orders of 100+ yards of fabric This can be any number of designs but must be ordered in a single transaction. Free shipping applies to Spoonflower fabric ordered via my website. ----------------------------- For fabric printed in Australia (shipped only within Australia) Order 50 metres or more and receive 5% off. No further discounts apply. ----------------------------- You are welcome to license my designs if you wish to have your own base fabric printed if you have your own sources for doing this at a lower cost ☺️ Contact me with any further wholesale questions. I'd love to hear from you!




If I send you some fabric can you print your designs on it?


I am primarily an illustrator selling a few things printed with my designs on the side... I don't print these fabrics myself - it would require a huge warehouse, hundreds of thousands of dollars in equipment and stock... I'm a very small fish by comparison to the custom digital print houses I work with to create my own designs and have them printed on demand.
Some materials are printed by Spoonflower in the USA, some are printed in Australia by Next State Print. There are two sections of my website fabric shop for these two printing sources. Digital printing is very different to screen printing. You can read all about the process here. While some digital printers accept base materials sent to them by clients, not many offer this service and those that do charge accordingly.
You might like to check out the materials already on offer from the printers I work wth or I also know of a print on demand service in London - if you are interested I'm happy to point you in their direction. FASHION FORMULA CONTRADO SPOONFLOWER NEXT STATE PRINT





Wallpaper

Which wallpaper material is best for drawer liners?


To help you decide, here's some more info about each wallpaper material:

The Woven wallpaper is a polyester fabric (PVC-free) with a self adhesive backing.
Peel off the backing paper & apply to smooth clean dry surface. It is perfect for renters as it allows a quick change of decor that can be removed cleanly without leaving behind any evidence it was ever there! It is most often used for drawer liners, the fronts of drawers, in wardrobes and on shelves... it can also be used to redecorate doll houses, cover tabletops, old tins turned into paintbrush caddies and books. You can even use it to cover the front of a fridge. It does not adhere very well to raw timber so works best on completely smooth non porous surfaces. From my experiments with the samples I have in my studio I found that the Woven self adhesive does not adhere very well to raw pine timber because it is too porous. Small air bubbles may form beneath it.

Smooth wallpaper is made from FSC certified paper with a water activated adhesive on the back. It can be used just as paper... or you wet the back of the paper and apply it just as you would any traditional wallpaper. It is fully removable too. It can be used as drawer liners but is most often used as simply wallpaper.

See close up photos & read all the info about each material HERE

You can order a swatch of ANY design from my portfolio with free shipping HERE




Can I use the Woven wallpaper to cover an outdoor coffee table? It is kept under cover of a verandah...


You should be ok using the Woven wallpaper for this purpose. Please note: it is water resistant... not waterproof. Of course, the material will be exposed to greater extremes of temperature & humidity and as a result it will degrade much faster than its long life span when used for indoor decorating.
I always recommend you try a swatch first!




Do you have any wallpaper/drawer liners in stock in your studio?


Sorry, no. ALL wallpaper in my shop is printed on demand. This means there's no waste which is better for the environment and the design can be customized (design scale, orientation, colours) so it will be perfect for its intended use. With a portfolio of over 2000 designs I could not possibly keep them all in stock in my little studio. Need a customization or want to order a design from my portfolio that you don't see in my shop? Get in touch.




Can I get this pattern in another colour? Can it be printed smaller or larger?


Yes to both! ​I am happy to make simple adjustments to background colors or the scale of any of my existing designs.* You'll need to contact me before checkout so I can make these changes for you before the fabric order is placed as it automatically goes into production when ordered via the Spoonflower site. When contacting me please include in your message: the name of the design ( a link to the design is even better!) your color preference or tell me how large or small (in inches or centimeters) you need the design to be. For example: "I'd like to order a 12ft roll of the 'Ditsy Bees' with a pale purple background and I need each bee to be 1 inch wide." * There is no charge for small changes to scale or background colour. For more extensive changes there may be a small fee to cover my time. Please get in touch if you're unsure.





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