Shop Policies & Important Info

General Info

Production Time


The time is takes to prepare your order may vary. Production time for each item is noted in its description. Fabrics & Wallpapers typically take 10-15 business days to be created and are drop shipped from the printer directly to you. Handmade & Custom Made to Order items typically take 4-6 weeks to be created. If your order is time sensitive please discuss with me prior to placing your order.




Returns & exchanges


I gladly accept returns and exchanges for handmade items in standard sizes - custom made items for non standard size cots etc are non refundable but please contact me if there are any problems with your order. Contact me here within: 14 days of delivery Ship items back to me within: 21 days of delivery Fabric & wallpaper is not eligible for return or exchange due to change of mind as it is printed on demand.




Cancellation of Order


I don't accept cancellations. But please contact me if you have any problems with your order. If there is a problem with your order, an incomplete shipping address or any details for a custom order that need to be clarified I will always attempt to contact you via the contact details on your order invoice. If you do not respond to this message within 48hrs I reserve the right to cancel and fully refund your order.




Privacy Policy


I use and store the information you have provided to me only to fulfill your order, communicate with you about your order and for the purpose of completing my tax obligations.
Your information is never shared with any other party other than for the purpose of fulfilling your order. Your payment details are encrypted and handled securely by the Square payment gateway. As a shop keeper I will never see your credit card information. I see only a note on your order receipt that the invoice has been paid.
You will not receive any marketing material from me unless you have signed up to receive my monthly newsletter via my website.




Shipping


Please select the shipping option that matches the contents of your shopping cart. If you select the wrong option we will need to contact you to amend the error. If we are unable to reach you your order may be cancelled. I know we would all love Free Shipping on everything, unfortunately this only applies to particular items: Fabrics, Wallpaper & Wall Decals printed in the USA; Local Pickup for handmade items and supplies collected from my studio in Upper Orara; Local Pickup for Melbourne residents ordering fabric printed in Melbourne. Free shipping also applies if you are spending $250 or more on Ready to Ship items. Discount is automatically applied at checkout. All other orders are shipped via Australia Post and are subject to shipping fees based on average weight of items. ------------------------------------ If you have multiple items in your cart from different sections of the shop please choose the shipping option that matches the largest handmade item. example: Custom Cot Quilt & Ready to Ship swaddle blanket. Choose 'Custom Handmade' at checkout. King, Queen & Twin Duvet Covers. Choose 'Bedding' at checkout. Items will most likely ship separately as large sizes of bedding are made on my behalf by Roostery.com I'm happy to add custom items to my shop which include accurate shipping costs. Contact me to arrange this.




Welcome - Important Info


Thanks for your support of my small business! Thistle and Fox is a handmade micro business or cottage industry, the work of one designer & maker - Lauren Kelly - with help from professional fabric printing companies in Australia and the USA. --------------------- COVID-19 Updates --------------------- Yes, we are still open for business online & welcome your support. The impact of COVID-19 has been mainly on production time & shipping times due to limited international postal flights and changes to usual shipping routes. As a result, the usual Express Post services & RUSH order upgrades are not available. August-Sept 2020 There are some delays across domestic & international postal networks. Please check your tracking details regularly and be aware that orders are moving more slowly than normal.
Australia Post is working to deliver orders as quickly as possible. Please be patient. When you place an order with me I get onto it straight away and do everything I can to create it quickly and ship it safely. Although your parcel may take longer to arrive, it will arrive! If you have any questions or need to clarify any details, do not hesitate to get in touch. And now, the fun stuff. ------------------------------------------ How to shop via ThistleandFox.com ------------------------------------------ > All prices in my website shop are in Australian dollars (AUD). Payments are secured via the Square payment portal. You can use Paypal, Square, credit or debit cards to process your order payment. > All sales on Custom Made, Made to Order & Printed on Demand items are final. This includes wallpaper, fabrics, bedding and wall decals which are all printed on demand just for you so they cannot be returned or resold. > Before placing your order please make sure your contact details, email and shipping address is correct. > SHIPPING OPTIONS. Please choose the correct shipping option at checkout. I offer my designs on many products and some are produced outside my studio. For this reason I need to divide my shop and shipping options into sections. If you are placing an order for fabric printed in Australia but you would also like to order some handmade items, please place two separate orders. Fabric and wallpaper ships separate to all other items. > Please read the indivdual item info sections in my shop before you make a purchase. Every description contains the information you need before placing your order. Thankyou for your understanding





Fabrics

Where is your fabric printed?


I use the services of two professional printing companies who print my designs on demand (that means they only print what you ask for...for every individual order - fabric is NOT mass manufactered) 1. Spoonflower USA/Berlin - where I am a PRO member & as a result, can offer free or discounted shipping rates to my customers. 2. Next State Print in Melbourne, Australia. Shipping is via Australia Post & charged according to estimated parcel weight. > The base materials from each printer differ slightly. Many are comparable, some are only available via Spoonflower (eg. organic double gauze, minky) > To keep things simple I have different listings in my shop for fabric printed by each printer. > In the description of each listing there is mention of where the fabric is printed so please take note of this. Q. What if I want one of your designs printed in Australia that does not appear to be offered in your shop? > Easy, get in touch with me! I'm happy to add items to my shop at your request. There's a form on the CONTACT page of this website. Please use this to get in touch. Messages sent via instagram or facebook are too easily missed. thankyou




Can I cancel my order or make changes after checkout?


Please note that I do not sell pre-printed mass produced products. Every item is custom made just for you. For this reason I cannot accept returns, exchanges or order cancellations for fabrics or wallpaper. Thankyou for your understanding ----------------------------
NO CANCELLATIONS
-----------------------------
Why can't I cancel my Order?

✔ FABRIC & WALLPAPER is CUSTOM PRINTED ON DEMAND

When you place an order it will begin printing within 12hrs. I send you a confirmation email. After this time your order cannot be cancelled.

Please make sure you carefully read all the info in the description of each item you are purchasing & read my shop policies. I know, reading isn't as fun as buying fabric but shopping for fabric online requires a bit of research. Since all orders are printed custom just for you, we recommend ordering a test swatch before committing to full yards or metres. Computer monitors aren't the best way to determine how a printed colour will look on fabric or wallpaper and it is possible that the colour and/or size may not be exactly what you were expecting.





Custom Orders

Made to Order/Custom Made


Most items made from Thistle and Fox fabric need time to be printed, prepared & sewn before they are ready for shipping. Please be patient. Your order will be on its way in 4-6 weeks time. I will always send you an order confirmation message and may need to contact you to clarify any details. If you do not see an order confirmation message in your inbox then please get in touch as I may be trying to contact you without success - mistakes happen, emails are sometimes mis-typed... Check your junk mail filter. Add Thistle and Fox to your contacts. Please check both your email address & shipping address are correct on your order receipt.





Shipping

Shipping


Please select the shipping option that matches the contents of your shopping cart. If you select the wrong option we will need to contact you to amend the error. If we are unable to reach you your order may be cancelled. I know we would all love Free Shipping on everything, unfortunately this only applies to particular items: Fabrics, Wallpaper & Wall Decals printed in the USA; Local Pickup for handmade items and supplies collected from my studio in Upper Orara; Local Pickup for Melbourne residents ordering fabric printed in Melbourne. Free shipping applies if you are spending $250 or more on Ready to Ship items. Discount is automatically applied at checkout. All other items are shipped via Australia Post and are subject to shipping fees based on average weight of items. ------------------------------------ If you have multiple items in your cart from different sections of the shop please choose the shipping option that matches the largest handmade item. example: Custom Cot Quilt & Ready to Ship swaddle blanket. Choose 'Custom Handmade' at checkout. King, Queen & Twin Duvet Covers. Choose 'Bedding' at checkout. Items will most likely ship separately as large sizes of bedding are made on my behalf by Roostery.com I'm happy to add custom items to my shop which include accurate shipping costs. Contact me to arrange this.




Fabric Shipping


My fabrics are printed by two printers: Spoonflower in the USA & Berlin. SHOP HERE Next State Print in Australia - Melbourne. SHOP HERE No matter which fabric you add to your cart, choose 'Fabrics' from the shipping options in the shopping cart. Spoonflower fabric orders ship for free to Australia & NZ. Next State Print fabrics are subject to shipping fees based on the weight of the fabric in your cart. Orders of less than 10 metres are shipped via Australia Post. Larger orders will often be on a roll and sent via courier.





COVID Delivery Updates

Delivery Updates


Yes, we are still open for business online & welcome your support. The impact of COVID-19 has been mainly on production time & shipping times due to limited international postal flights and changes to usual shipping routes. As a result, the usual Express Post services & RUSH order upgrades are not available. August-Sept 2020 There are some delays across domestic & international postal networks. Please check your tracking details regularly and be aware that orders are moving more slowly than normal.
Australia Post is working to deliver orders as quickly as possible. Please be patient. When you place an order with me I get onto it straight away and do everything I can to create it quickly and ship it safely. Although your parcel may take longer to arrive, it will arrive! If you have any questions or need to clarify any details, do not hesitate to get in touch.





 

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